Generon commercialises reagents (antibodies, recombinants, ELISA kits, RNAi, cDNA clones, probes, PCR/qPCR reagents...) to diagnostic and research labs. As very dynamic company, we do our best to be close to our customers' needs in terms of high quality reagents that we propose and in terms of service that we provide (search for a particular antibody, technical support, delivery time, etc.) Our principal assets for better serving you : adaptability, flexibility, reactivity and naturally the competence of the technical specialists at your service. Generon Guarantee Buy with confidence, all our products are guaranteed Generon markets quality products for research and in-vitro diagnostics. However, if a product does not perform as stated on the manufacturer's datasheet, Generon is committed to do its utmost to enable you to achieve results consistent with the product specifications. For this, our dedicated technical support advisors are at your disposal to help you to find the best solution. How does it work ? - Order the product of your choice - Test the product under the conditions indicated by the manufacturer - If you encounter problems, please contact our technical support service at email@example.com We will then: - First, support and optimization to adapt the protocol to your needs - Second approach : replace the product with another lot or a similar product - If no other solution is possible: a credit note for the value of the product will be issued.